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DELIVERY AND RETURNS

Blades ships orders daily from Monday through Friday, with the exception of domestic holidays. All outgoing orders are handled by FedEx. Orders placed on weekdays before 3 p.m. EST will ship on the same day. Any orders placed on Blades after 3 p.m. EST will ship on the next business day.

We encourage you to contact us with any questions or concerns with regard to sizing and fit of any merchandise carried at Blades prior to placing your order. While comfort preferences vary with each individual, Blades will always provide the best available information to ensure that you are entirely satisfied with your purchase.

You may return your merchandise for credit to your credit card or you may exchange for another item within 14 days of your order's original ship date. Please re-pack the item(s) in the box your order was shipped in, or something comparable, and return the package to Blades.

Shipping and Handling

We do not accept C.O.D.’s on returned and exchanged items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Please contact our returns department with any questions: returns@blades.com

Clothing

All returned merchandise must be unused and returned with its original packaging. If you plan to return your clothing, please keep it clean and safe from any conditions which may effect its acceptable return or exchange.

  • Clothing must be clean and in its original condition with all tags attached (no pet hair, no human hair, no smoke smell, etc.)

  • Once clothing has been worn and/or washed, we cannot accept it for a return or exchange

Shoes

Blades recommends trying on new shoes in a clean, preferably carpeted, environment to ensure their fit. If you aren't pleased with the fit or comfort, this will ensure that your order remains clean and in returnable condition. 

  • Returned shoes must be unworn, in pristine condition, and stored with all original packaging

  • If you plan to return your shoes, do not wear them after trying them on

  • Shoe boxes must not have tape or any other shipping labels on them; you are encouraged to use the box your shoes were shipped in for a return

  • Once shoes have been worn, they cannot be returned or exchanged

Skateboard/Snowboard Decks and Hardware

Blades cannot replace broken decks or decks with pressure cracks. All returned decks must be unused and in like-new condition to be accepted.

  • No deck is completely guaranteed

  • Once a deck has been assembled, it or its parts cannot be returned or exchanged

  • Blades is not responsible for actual deck color and/or dimensions

  • All deck returns are dealt with the manufacturer and are subject to their discretion

Videos

Videos must be unopened and in original packaging

Defective Merchandise

Blades does not guarantee the exchange or credit for a defective item. If you believe your product is defective, please clearly explain the defect with your return. Blades will reimburse shipping charges, only on items declared defective (up to $9.00).

PRIVACY POLICY

Your privacy is of the utmost importance, and Blades is committed to honoring its sensitivity. This notice discloses the privacy practices at www.blades.com, and how the information you provide to Blades is collected and protected by this web site. Here, you will learn:

  1. The personally identifiable information collected from you through the web site, how it is used and with whom it may be shared.
  2. The choices available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Blades is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily provide during your checkout process, by email, or other direct contact from you. We will not sell or rent this information to anyone.

Blades collects personal information when you: register at Blades.com, or provide personal information in Blades retail locations; when you buy or return to Blades.com and/or Blades retail locations; when you visit Blades pages or the pages of certain Blades partners; and when you enter promotions or sweepstakes sponsored by Blades.

Blades may combine information about you that we have with information we obtain from business partners or other companies.

When you register, we ask for information such as your name, email address, birth date, gender, ZIP code, occupation, industry, and personal interests for the development of a unique and tailored experience. When you register with Blades and sign in to our website, you are not anonymous to us.

Blades collects information about your transactions with us and with some of our business partners, including information about your navigation through our site. Blades automatically receives and records information from your computer and browser, including your IP address, Blades cookie information, software and hardware attributes, and the pages you request.

Blades uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Controlling and Accessing Your Information

You may opt out of any and all contact from us at any time. We will also provide you with the following information we have collected about you, upon your request:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information on Blades.com, we take steps to protect your information both online and offline.

The federal government and technology industry have developed practical tips (http://www.onguardonline.gov/) to help you guard against Internet fraud, secure your computer and protect your personal information. 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for the “Verified and Secured” badge located in the website footer, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Privacy Questions

If you have any questions or concerns about Blades' Privacy Policy or data processing, please contact us. Blades may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. 

If you feel that we are not abiding by this privacy policy, we encourage you to contact us immediately.